When you get your money back.

Last updated: August 2026 · Clearfork Automation LLC, Aledo, Texas

The principle

We would rather fix a problem than keep money you are unhappy about. If something has gone wrong, call before you do anything else — most refund conversations turn out to be fixable in an afternoon.

Before work starts

The free workflow audit costs nothing and commits you to nothing. If you pay a deposit and then change your mind before we begin building, you get the full deposit back, no questions and no deductions.

During a project

If you cancel partway through, you pay for the work completed to that point and we refund the balance of your deposit. You also receive everything produced so far — designs, code, configurations — because you paid for it.

If we cancel partway through, for any reason, you get a full refund of anything paid for work not yet delivered, plus everything produced so far, at no charge.

Templates and automations

Template setups carry a working guarantee. If we cannot get the automation running correctly against your tools, you pay nothing — full refund, and we will tell you honestly why it did not work.

This does not cover situations where the automation works as specified but you have decided you want something different. That is a change, and we will quote it.

Websites

Websites are refundable up to the point of design approval. Once you have approved the design and we have moved into build, the deposit covers the design work already delivered and is non-refundable — but you keep the design files.

If the delivered site does not match the approved design and agreed scope, that is our problem to fix at no charge, for as long as it takes.

Care plans

Cancel any time, with no notice period and no exit fee. Cancel mid-month and we refund the unused portion pro rata. We do not do annual lock-ins, so there is never a year of unused plan to argue about.

Platform costs

Domains, hosting, automation platforms and message costs are billed to you directly by those providers and are subject to their refund terms, not ours. We never hold that money, so we cannot refund it — but we will help you deal with them.

How to request one

Email william@clearforkautomation.com or call (682) 231-3761 and say what has gone wrong. We respond within one business day and process approved refunds within five, back to the original payment method.

Questions

Anything here that isn't clear, ask: william@clearforkautomation.com or (682) 231-3761. We'd rather explain it than have you guess.